Chapter Communications

1. How much do you agree/disagree with the following statements about how
Thrivent Financial for Lutherans is communicating with Chapter Leaders?

	Strongly agree	Agree	Disagree	Strongly disagree	Not aware of tool/people
The monthly Chapter News (found on Thrivent.com) provides the information I need to be an effective chapter leader.
The monthly email is an effective way to notify me about new articles posted on Chapter News.
The articles on Chapter News are easy to understand.
I'm satisfied with the look and feel of the Chapter News format.
The web-based chapter reference tool (Ask CHIP) is valuable to me.
I am comfortable explaining Thrivent Financial for Lutherans to others.

2. Which of the following best describes the way you access the monthly Chapter News articles?

I go directly to the Chapter News page on Thrivent.com (i.e., access it
without being prompted by the monthly email).
I link to the Chapter News articles from the monthly email.
I only read the email and do not link to the articles online.
I receive a printed copy of Chapter News articles from someone else.
I do not read the email or the articles.

2a. If you answered "I do not read the email or the articles" in Question 2, please explain why:

3. Overall, the Chapter News articles provide:

Too much information
The right amount of information
Not enough information

4. How often would you like new articles posted on Chapter News?
5. Do you receive the monthly Chapter News email?

Yes
No, I don't have an email account (skip to Question 11)
No, but I'd like to. Please provide email address, then skip to Question 11:

6. Which of the following best describes how you use the links in the monthly email?

I click on “Link to all articles” to get to the Chapter News page online that includes
all articles for the month.
I click on the links next to the article headlines that are of most interest to me.
I read/skim the email; but I don't use any of the links. Please explain why:

7. What email format would you prefer?

Keep as is - provide link to full page of articles; and provide headlines of each article.
Only provide a link to the full page of articles; don't list the headlines.
Don't send the email at all.

8. The length of the monthly email is:

Too long
Just right
Too short (not enough information)

9. How valuable are the categories and links on the monthly email?

	Extremely valuable	Very valuable	Moderately valuable	Slightly valuable	Not at all valuable	Haven't noticed it
Introduction/greeting
Making a Difference … Together category (i.e., story about a chapter activity)
Action & Agenda Items
Tools & Tips
News You Can Use
Upcoming Dates/Deadlines
Link to all articles for the month on one page
Links to each individual article
Links to Thrivent magazine articles

10. What one way could we improve the email?

11. What suggestions do you have for making Chapter News easier to use?

12. How effective is each of the following communication tools in providing you with
the information you need as a chapter leader?

	Extremely effective	Very effective	Moderately effective	Slightly effective	Not at all effective
Local Thrivent Financial team
Other chapter leaders
Web site
Fraternal call center
Chapter News online
Monthly Chapter News email
CHIP, your online chapter reference guide

12a. If you chose "slightly effective" or "not at all effective" above, please explain:

12b. Are there other effective sources of information that provide you with the
information you need as a chapter leader?

13. How important is it to receive information about the following topics
for your chapter leader role?

	Extremely important	Very important	Somewhat important	Slightly important	Not at all important
Chapter activities that help tell the story of what we're all about
Information/hints/tips about forms, deadlines, what we have to do
Thrivent Financial corporate news
Thrivent Financial news that you can share with members
Upcoming national events (e.g., Join Hands Day, chapter elections)
New supplies
Volunteer management
Ideas for fund-raisers
Ideas for service activities
Ideas for educational activities
Ideas for member events
What other chapters are doing
Best practices in volunteerism

13a. What other topics would be important for your chapter leader role?

14. How effective are the following topics being communicated to you?

	Extremely effective	Very effective	Somewhat effective	Slightly effective	Not at all effective
Chapter activities that help tell the story of what we're all about
Information/hints/tips about forms, deadlines, what we have to do
Thrivent Financial corporate news
Thrivent Financial news that you can share with members
Upcoming national events (e.g., Join Hands Day, chapter elections)
New supplies
Volunteer management
Ideas for fund-raisers
Ideas for service activities
Ideas for educational activities
Ideas for member events
What other chapters are doing
Best practices in volunteerism

14a. If you chose “slightly effective” or “not at all effective," please explain why:

15. Please indicate your role:
15a. If you chose other, please indicate your role (e.g., Internet Advisor, past president advisor)

16. How long have you served on your chapter leadership board?

2008 was my first year
1-2 years
2-3 years
More than 3 years

17. Please describe what type of Internet access you have: (choose all that apply)

Wireless
High Speed/cable/DSL
Dial-up connection
Don't have access to Internet
Other (if other, please specify on questions 17a below)

17a. Other

18. Where do you typically access the Internet? (choose all that apply)

Home
Office/work
Library/public space
Other (please specify on question 18a below)

18a. Other

19. In what state is your chapter?

20. What can the Communications area do to help you in your role as a chapter leader?

survey software